Rewards Policy

1. Definitions

For the purposes of this Policy, unless the context otherwise requires:

• Account means the User account created on the Platform through which the User may access the Rewards Programme and maintain their PalPoints balance.
• PalPoints means the reward points or loyalty points credited to an eligible User for completing Qualifying Activities under the Rewards Programme.
• Platform means the website, mobile application, digital interface, or other online medium operated or made available by PalSafar through which Users may access the Services and Rewards Programme.
• Qualifying Activity means any activity designated by PalSafar as eligible for earning PalPoints, including travel activities, sharing experiences, completing challenges, participating in campaigns, making eligible transactions, referrals, or other activities notified by PalSafar.
• Reward means any product, merchandise, voucher, travel benefit, experience, gift, electronic device, vehicle, or other benefit made available for redemption through the Rewards Programme.
• Rewards Catalogue means the list of Rewards and corresponding PalPoint redemption requirements displayed by PalSafar from time to time.
• Rewards Programme means the PalSafar loyalty and rewards programme under which Users may earn and redeem PalPoints.
• User means an individual who has registered on or otherwise uses the Platform and participates in the Rewards Programme.

2. Eligibility

Participation in the Rewards Programme may be made available to Users who:

1. have a valid Account with PalSafar;
2. provide accurate and complete registration information;
3. satisfy any age, geographical, verification, or other eligibility requirements specified by PalSafar;
4. comply with the Terms & Conditions and this Policy; and
5. are not suspended, restricted, or otherwise prohibited from participating in the Rewards Programme.

PalSafar may prescribe different eligibility requirements for particular campaigns, challenges, Rewards, or promotional activities.

PalSafar reserves the right to verify the eligibility of any User at any time. Where a User fails to satisfy applicable eligibility requirements, PalSafar may refuse participation, withhold PalPoints, cancel pending redemptions, or suspend the User’s participation in the Rewards Programme.

3. Earning PalPoints

Users may earn PalPoints by completing Qualifying Activities identified by PalSafar from time to time. Such activities may include, without limitation, exploring or visiting destinations, sharing genuine travel experiences, uploading eligible content, completing challenges, participating in campaigns, making eligible bookings, providing feedback, referring users, or undertaking other activities announced by PalSafar.

The number of PalPoints awarded for each Qualifying Activity shall be determined by PalSafar and may vary depending upon the nature of the activity, promotional campaign, User eligibility, booking value, destination, or other applicable criteria. PalSafar shall have the right to introduce, modify, suspend, or discontinue any method of earning PalPoints at its discretion.

PalPoints shall be credited only after PalSafar verifies that the relevant Qualifying Activity has been validly completed. PalSafar may withhold or delay the crediting of PalPoints where verification is pending or where the activity is subject to cancellation, refund, dispute, fraud review, or other verification requirements.

4. Content & Experience-Based Rewards

Where PalPoints are awarded for sharing travel experiences, photographs, videos, reviews, stories, recommendations, or other content, the User shall ensure that such content is genuine, lawful, accurate, and does not infringe the rights of any third party.

PalSafar may review submitted content before awarding PalPoints and may reject content that is misleading, repetitive, inappropriate, fraudulent, offensive, unlawful, promotional without authorisation, or otherwise inconsistent with the requirements of the Rewards Programme. Submission of content shall not automatically guarantee the award of PalPoints.

5. Challenges & Promotional Campaigns

PalSafar may periodically introduce challenges, contests, campaigns, missions, promotional activities, or special earning opportunities through which Users may earn additional PalPoints or other benefits.

Each such activity may have separate eligibility requirements, validity periods, completion criteria, and PalPoint allocations. Users shall be required to satisfy all applicable conditions within the specified period to qualify for the relevant reward.

PalSafar reserves the right to modify, suspend, extend, or discontinue any challenge or promotional campaign at any time, subject to applicable law.

6. PalPoint Account

PalPoints earned by a User shall be reflected in the User’s account on the Platform. Users shall be responsible for regularly reviewing their PalPoint balance and transaction history and shall promptly notify PalSafar of any apparent error or unauthorised activity.

PalPoints are promotional reward units provided by PalSafar solely for participation in the Rewards Programme and do not constitute money, electronic money, a bank deposit, security, or any other monetary instrument. PalPoints shall not accrue interest and shall have no cash value except to the extent expressly provided under the Rewards Programme.

7. Redemption of PalPoints

Eligible Users may redeem their accumulated PalPoints for Rewards made available by PalSafar from time to time. The number of PalPoints required for a particular Reward shall be determined by PalSafar and may vary depending upon the Reward, availability, promotional period, or other applicable conditions.

For example, the Rewards Programme may make available premium products or experiences against specified PalPoint thresholds, including rewards such as electronic devices, travel-related benefits, lifestyle products, or other merchandise.

Redemption shall be subject to the User having sufficient PalPoints and satisfying all applicable eligibility and verification requirements.

8. Reward Availability

Rewards displayed on the Platform are subject to availability. PalSafar does not guarantee that any particular Reward will remain available for redemption for any specific period.

PalSafar may replace, modify, withdraw, or introduce Rewards at any time and may substitute a Reward with another reward of comparable value where the original Reward becomes unavailable, discontinued, or cannot reasonably be supplied.

Images, specifications, colours, models, brands, and other representations of Rewards displayed on the Platform are for illustrative purposes and may vary from the actual Reward supplied, subject to applicable law.

9. Reward Delivery

Where a physical Reward is redeemed, the User shall be required to provide accurate delivery and contact information. PalSafar shall not be responsible for delays, failed delivery, or non-delivery arising from incorrect information provided by the User.

The User may be required to complete identity verification or provide additional information before a high-value Reward is dispatched or handed over.

Any applicable taxes, duties, registration charges, delivery charges, insurance, installation charges, or other costs specifically identified as payable by the User shall be borne by the User.

10. No Cash Conversion or Transfer

PalPoints are promotional loyalty points issued by PalSafar solely for participation in the Rewards Programme and shall not constitute cash, currency, electronic money, a deposit, security, or any other monetary or financial instrument. PalPoints shall have no independent cash value and cannot be exchanged, converted, redeemed, or encashed for cash, bank transfers, credit balances, or any other monetary benefit, except where required under applicable law.

PalPoints shall not be sold, purchased, pledged, exchanged, or otherwise dealt with for monetary consideration or any other unauthorised benefit. PalPoints may be transferred from one User to another only through the official transfer mechanism provided by PalSafar, including a PalSafar-generated transfer code, and subject to the applicable limits, verification requirements, and other conditions prescribed by PalSafar. Any transfer outside the authorised transfer mechanism shall be treated as an unauthorised transfer.

PalPoints may be used only by the eligible User, or by a recipient User where PalPoints have been validly transferred through the authorised transfer mechanism, for redemption against Rewards made available through the Rewards Programme and in accordance with the applicable redemption requirements.

Any attempted sale, unauthorised transfer, exchange, or unauthorised use of PalPoints may result in cancellation or reversal of the relevant PalPoints and may also lead to suspension or termination of the User’s participation in the Rewards Programme. PalSafar shall not be responsible for any loss arising from an unauthorised transfer or transaction involving PalPoints.

11. Expiry of PalPoints

PalPoints earned by a User shall not expire and shall remain valid indefinitely, unless such PalPoints are cancelled, reversed, or adjusted in accordance with this Rewards Policy, applicable campaign terms, or applicable law.

PalPoints may be cancelled, reversed, or adjusted where they have been awarded incorrectly, obtained through fraud, misuse, unauthorised activity, cancellation or reversal of an eligible transaction, or in any other circumstances expressly permitted under this Rewards Policy or applicable law. Any PalPoints so cancelled, reversed, or adjusted shall no longer be available for redemption, and the User shall not be entitled to any cash, refund, compensation, or other monetary benefit in respect of such PalPoints.

For the avoidance of doubt, PalPoints shall not be subject to any general expiry period, and PalSafar shall not impose an expiry date on validly earned PalPoints merely by reason of the passage of time.

12. Cancellation, Reversal & Adjustment of PalPoints

Once PalPoints have been redeemed for a Reward, the redemption request shall ordinarily be considered final and shall not be eligible for cancellation, return, exchange, or refund, except where expressly permitted by PalSafar or required under applicable law. Where a cancellation is permitted, PalSafar may reinstate the PalPoints used for the redemption, subject to the applicable conditions and availability of the Reward. PalPoints shall not be refundable or convertible into cash merely because a User chooses not to use them or is unable to redeem them for a particular Reward.

In the event that PalSafar is unable to fulfil a confirmed Reward redemption due to unavailability, discontinuation, or any other reason attributable to PalSafar, PalSafar may, at its discretion and subject to applicable law, offer the User an alternative Reward of comparable value, reinstate the PalPoints used for the redemption, or provide such other resolution as may be reasonably appropriate. Any refund or reinstatement of PalPoints shall be subject to verification of the User’s eligibility and the validity of the relevant redemption. Where a Reward is supplied by a third-party manufacturer, merchant, or service provider, cancellation, return, replacement, warranty, or refund shall also be subject to the applicable terms and policies of such third party.

13. Fraud, Misuse & Abuse

PalSafar reserves the right to investigate any suspected manipulation, abuse, fraud, or misuse of the Rewards Programme, including creation of multiple accounts, use of false information, artificial or duplicate activity, fraudulent bookings, fake reviews or experiences, automated activity, exploitation of technical errors, or any attempt to obtain PalPoints through dishonest or unauthorised means.

Where PalSafar reasonably determines that PalPoints have been obtained improperly, it may cancel the relevant PalPoints, suspend or terminate the User’s Rewards account, cancel pending redemptions, restrict participation, or take such other action as may be available under applicable law.

14. Taxes

The User shall be responsible for any taxes, duties, levies, or other statutory charges arising from the earning or redemption of PalPoints or receipt of any Reward, as applicable under prevailing laws. Where PalSafar is required to deduct or collect any tax in connection with a Reward, the User shall provide the necessary information and documents and comply with the applicable statutory requirements. Any taxes or charges specifically payable by the User in relation to a Reward shall be borne by the User.

15. High Value Rewards

Certain Rewards may be high-value items such as electronic devices, vehicles, travel packages, or other premium products and may be subject to additional eligibility, identity verification, documentation, tax, and statutory requirements. The User shall provide all information and documents reasonably required by PalSafar for verification and fulfilment of such Rewards.

Where applicable, the User shall be responsible for completing registration, insurance, licensing, delivery, or other statutory formalities and bearing the related costs, unless otherwise specified by PalSafar. PalSafar reserves the right to verify the User’s eligibility and PalPoints before fulfilling any high-value Reward and may withhold or cancel the Reward in case of fraud, misuse, or violation of this Policy.

16. Third-Party Rewards

Certain Rewards offered under the PalSafar Rewards Programme may be sourced from, supplied by, or fulfilled through third-party manufacturers, merchants, brands, service providers, distributors, or other partners. Such Rewards may be subject to the respective terms, conditions, warranties, specifications, return policies, cancellation policies, and after-sales service policies of the applicable Third-Party Provider. PalSafar may facilitate the procurement and delivery of such Rewards but does not, unless expressly stated otherwise, manufacture, own, or independently warrant the quality, performance, durability, availability, or fitness of any third-party Reward.

The User acknowledges that PalSafar shall not be responsible for any defect, delay, non-availability, warranty claim, service issue, or other matter attributable to a Third-Party Provider, except to the extent required under applicable law. Where a Reward is covered by a manufacturer’s or supplier’s warranty, the User may be required to directly approach the relevant Third-Party Provider or authorised service centre for warranty or after-sales support. PalSafar may, where reasonably practicable, assist the User in communicating with the relevant Third-Party Provider, but such assistance shall not make PalSafar responsible for the obligations of the Third-Party Provider.

17. Modification of Rewards Programme

PalSafar reserves the right to modify, amend, update, suspend, or discontinue any aspect of the Rewards Programme from time to time, including the manner in which PalPoints are earned, the earning and allocation of PalPoints, redemption requirements, available Rewards, PalPoint thresholds, challenges, promotional campaigns, and other terms or features of the Rewards Programme. Such modifications may be made to reflect changes in business requirements, operational considerations, applicable laws, availability of Rewards, promotional strategies, or to prevent fraud, misuse, or abuse of the Rewards Programme.

Any material modification to the Rewards Programme shall be communicated to Users through the Platform, email, notification, or such other mode as may be considered appropriate by PalSafar. Unless otherwise specified, the modified terms shall become effective from the date of publication or communication. Continued participation in or use of the Rewards Programme after the effective date of such modification shall constitute the User’s acceptance of the revised Rewards Programme. Any PalPoints already validly earned before such modification shall remain subject to the terms applicable to them, unless the modification is required by applicable law or is otherwise expressly communicated by PalSafar.

18. Suspension & Termination

PalSafar reserves the right to temporarily suspend, restrict, or permanently terminate a User’s participation in the Rewards Programme, with or without prior notice, where the User breaches this Rewards Policy or the applicable Terms & Conditions, provides false, inaccurate, or misleading information, engages in fraudulent, abusive, unlawful, or suspicious activities, creates or operates multiple Accounts for improper purposes, manipulates or misuses PalPoints, submits false or misleading content, attempts to circumvent the rules of the Rewards Programme, or otherwise acts in a manner that may adversely affect PalSafar, its Users, Vendors, or the integrity and security of the Rewards Programme. PalSafar may also suspend or terminate participation where required to comply with applicable law, regulatory requirements, or directions of a competent authority.

Upon suspension or termination, PalSafar may, subject to applicable law, cancel or freeze unredeemed PalPoints, reject or cancel pending redemption requests, restrict access to Rewards, or take any other reasonable action necessary to protect the Rewards Programme from misuse or fraudulent activity. Where the User’s Account is terminated due to fraud, abuse, or violation of this Policy, the User shall not be entitled to claim compensation or monetary value for cancelled PalPoints. Termination of participation shall not affect any rights, obligations, or liabilities accrued prior to the effective date of termination, and provisions which by their nature are intended to survive termination shall continue to remain applicable.

19. Limitation of Liability

To the maximum extent permitted by applicable law, PalSafar shall not be liable for any indirect, incidental, consequential, or special loss arising from participation in the Rewards Programme, including loss resulting from technical interruptions, system errors, delayed crediting of PalPoints, temporary unavailability of Rewards, or changes to the Rewards Programme.

Nothing in this Rewards Policy shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

20. Grievance & Disputes

Users may raise any grievance, complaint, or query relating to PalPoints, Rewards, redemption, Account issues, or the Rewards Programme by contacting PalSafar through the given contact details:

Contact Details

9340080033

The User should provide relevant details and supporting documents, where applicable, to enable PalSafar to review and resolve the grievance. PalSafar shall make reasonable efforts to acknowledge and address genuine grievances within a reasonable period.

Any dispute arising out of or relating to this Rewards Policy or the Rewards Programme shall first be resolved through good-faith discussions between the User and PalSafar. If the dispute cannot be resolved amicably, it shall be subject to the governing law, dispute resolution mechanism, and jurisdiction provisions specified in PalSafar’s applicable Terms & Conditions.

21. Amendments

PalSafar reserves the right to amend, modify, update, or replace this Rewards Policy from time to time to reflect changes in the Rewards Programme, business practices, technology, or applicable laws. Any amendment shall become effective upon being published on the Platform or communicated to Users through an appropriate means, unless otherwise specified.

Continued participation in the Rewards Programme after the effective date of the amended Rewards Policy shall constitute acceptance of the revised Policy.

22. General

If any provision of this Rewards Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure by PalSafar to enforce a provision of this Rewards Policy shall not constitute a waiver of its right to enforce such provision subsequently.

This Rewards Policy shall be read together with PalSafar’s Terms & Conditions, Privacy Policy, and other applicable policies, and in the event of any inconsistency, the applicable provision specifically governing the Rewards Programme shall prevail to the extent of such inconsistency.

23. Contact Us

For any queries, complaints, requests, or assistance relating to the Rewards Programme, PalPoints, redemption of Rewards, Account-related issues, or this Rewards Policy, Users may contact PalSafar through the contact details provided on the Platform. Users are requested to provide sufficient information, including their registered contact details, Account information, and relevant transaction or redemption details, to enable PalSafar to appropriately review and respond to the request.

Grievance Officer / Contact Person

Monika Chelani

Email

chelanimonika@gmail.com

Contact Number

9340080033

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