Delete Your PalSafar Account

How to Delete Your Account

Account deletion is available inside the PalSafar app:

1. 01 Open the PalSafar app Sign in with the account you want to delete.
2. 02 Go to Settings Open the Settings section from your profile.
3. 03 Select Delete Account Choose the Delete Account option in Settings.
4. 04 Follow the verification steps Complete any checks the app asks for to confirm it is really you.
5. 05 Confirm permanent deletion Confirm that you want to permanently delete your account.

What you may be asked to provide

To protect your account, the app may require one or more of the following before deletion is carried out:

• Account authentication, such as your password
• A verification code, when applicable
• Explicit confirmation that you want to delete your account
• A deletion reason

What Happens When You Delete Your Account

When account deletion is confirmed, PalSafar permanently removes the user’s active account and associated personal data from the production database. This includes, where applicable:

• User account/profile information
• Wallet and wallet transactions associated with the user
• Trips and collaborators
• Collections
• Reviews
• Check-ins
• Reels/content owned by the user
• Likes, comments and saves
• Device tokens
• In-app notifications
• XP, badges and streak information
• Subscriptions
• Payment transactions, invoices and refunds associated with the account
• Vendor/creator records associated with the user
• Ride destinations and favorites
• Other user-owned records linked through the account deletion cascade

Media Deletion

User-owned media stored through PalSafar’s Cloudinary media infrastructure is deleted after the account deletion transaction is successfully completed.

• Images/videos associated with the deleted user’s account are identified before deletion.
• The database deletion is committed first.
• Cloudinary assets are then purged.
• If a Cloudinary deletion temporarily fails, the asset is placed into a server-side cleanup queue and retried.
• External media URLs that are not PalSafar-owned Cloudinary assets are not deleted by PalSafar.

Data That May Be Retained

Certain records may be retained in anonymized form where required for financial, legal, fraud-prevention, security, or audit purposes. These currently include:

• Point transaction records records of points earned and adjusted, retained in anonymized form.
• Redemption records records of rewards redemptions, retained in anonymized form.
• Audit logs logs kept for security, fraud-prevention, and audit purposes, retained in anonymized form.
• Search query logs query logs used for service improvement and abuse prevention, retained in anonymized form.

User-identifying references are removed/anonymized in these records where applicable. Retained records are not used to reactivate your account or profile you.

Backups

PalSafar’s current production database is configured without Render-managed backup/PITR on the current database tier. Backup retention policies will be reviewed and this notice will be updated if the production database configuration changes.

Delete Individual Content

Where supported by the app, you can also delete individual user-owned uploads and content without deleting your entire account. Full account deletion through Settings remains available at any time.

Need Help?

For account deletion issues or questions about your data, contact PalSafar through the official contact information provided on our website:

• Contact page
• Grievance Officer details in our Privacy Policy
• Email: support@palsafar.in